FAQ

Frequently asked questions

I’ve found the boots I want but can’t select my size

Our stock changes all of the time which means that sizes come and go. Because our boots are not available from standard retailers they are usually in limited quantity however if you are desperate for a certain pair and cannot source them yourself just give us a shout and we will try to for you.



Can you give me more information about the boots?

Of course! Either send us an email or give us a shout and we will do our best to get you what information you need.



Has my order been sent yet ?

We aim to send your order within 2 business working days by Royal Mail signed for second class. If you would like your boots sooner then please contact us for delivery prices.



What is your returns policy?

If you're unsure if the boots will fit then please check out our size guide or get in touch so we can help you out before you buy. If the boots you have purchased do not fit once received then unfortunatley, we will not be able to offer a refund (unless discussed prior to purchase).
Whilst every care is taken to provide great quality boots, ultimately, we are a reseller, not a manufacturer and therefore only able to guarantee the authenticity of the boots we sell. We are unable to hold responsibility for the performance, durability or longevity of the boots.
We recommend checking reviews of all boots and the surfaces they can be used on prior to purchase. We are unable to give refunds. If you are still unsure and want to find out more/grab extra pictures, then please message us through the contact page.



What payment methods do you accept?

All major credit and debit cards are accepted.

We also accept PayPal as well as other payment methods.
If it is easiest for you to send payment by bank transfer, postal order or cheque then this can be arranged upon request.



Are your boots genuine?

We can guarantee that all of the boots we sell are 100% authentic and approved by key members of staff. If you would like any extra information or more photos then just get in touch and we would be happy to help.



How do I know if they'll fit?

Please refer to our Size Guide to understand how to pick the right fit for you. If you don't find this useful then you can get in touch with us via the contact page



Can I cancel my order?

No problem, if you change your mind you can contact us within a period of 24 hours from when your order has been placed in order to cancel your purchase.



Delivery - How much is it and how long does it take?

UK £4.50 Second Class Signed For (3-5 working days) ​ OR Special Next Day Delivery £11 (Mon to Fri only must be ordered before 1pm for next day delivery). Europe £20 Royal Mail International Tracked & Signed (5-7 working days)

Rest of the World £27.50 Royal Mail International Tracked & Signed (5-7 working days) ​ Counties outside of the EU may be subject to customs charges and fees. The recipient will have to pay these before the parcel is released to them. We cannot advise on what these may be. Please contact the customs authority for advice. Unfortunately we cannot post to all countries world wide due to international trade restrictions - if your destination is not on our list at check out then get in touch to see if we can help.



Where do you post the boots and how are they sent?

We ship our boots all over the world. They shall be sent using Royal Mail services which will track and require your signature upon arrival.



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